Thank you for choosing ADS Charity Store for your pet supply needs. We are committed to ensuring a seamless shopping experience for you and your furry friends. Please review our shipping and pickup policies below:
Shipping Information:
1- Shipping minimum orders: To make a purchase, your cart total must be at least 10$.
2- Shipping rates: Shipping rates are calculated based on the weight of your order and your location. The flat rate is 1$ within Beirut for 20kgs.
3- Shipping time: Orders are typically processed and shipped within 3-7 business days. Delivery times vary depending on your location. Please note that delivery may take longer during peak seasons or due to unforeseen circumstances. In a hurry? WhatsApp us at 03941267, and we will sort it out!
4- International shipping: At this time, we only offer shipping within Lebanon. We do not currently offer international shipping.
Pickup Information:
1- Curbside pickup: We offer convenient curbside pickup for customers who prefer to collect their orders in person.
2- Designated pickup location: Our pickup location is located at Dekwaneh.
Additional information/Returns:
1- Missing or damaged items: If your order arrives with missing or damaged items, please contact our customer service team within 48 hours of receiving your order for assistance at 03941267.
2- Returns and exchanges: We accept return and replacement within 48 hours of order delivery.
Please be informed that unless the product you have received has been defective upon delivery, the product you wish to return shall be undamaged, intact, unused, not opened and in its original re-sellable state.
3- Size selection: To reduce returns, kindly consult the sizing charts provided and reach out to our customer care team for guidance in selecting the appropriate size.
4- Reimbursement: Returns will be handled by replacing your item(s).
For any further questions or assistance regarding shipping or pickup, and returns, please do not hesitate to contact us at 03941267.
Thank you for shopping with ADS Charity Store! You are shopping for a cause!